Privacy Policy
This privacy policy explains how MIKE'S AUTO SERVICE & REPAIR, INC. collects, uses, and protects information gathered through our site, this service, or our online platform. We are committed to protecting your privacy and handling your information responsibly, in compliance with applicable laws and regulations, including the General Data Protection Regulation (GDPR) for users in the European Economic Area and other relevant privacy laws.
Information We Collect
We collect different types of information from you when you interact with our site:
Information you provide to us directly: This may include information you submit through contact forms, appointment request forms, or other interactive features. This could include details such as your name, vehicle information, and service requests.
Information collected automatically: When you visit our site, certain information may be collected automatically. This includes technical information such as your IP address, browser type, operating system, referring URLs, device information, and browsing patterns and activity on our site. This information is typically collected through cookies, web beacons, and similar tracking technologies.
Use of Your Information
We use the information we collect for various purposes, including:
To provide and maintain our service: This includes processing your requests for services, communicating with you about your vehicle service needs, and managing your appointments.
To improve our online platform: We use information to understand how users interact with our site, identify areas for improvement, and enhance the user experience.
To communicate with you: We may use your information to respond to your inquiries, provide customer support, and send you relevant updates or information related to our services, if you have opted in to receive such communications where required by law.
For internal analytics and research: We analyze usage trends and user behavior to operate, protect, and improve our business.
To comply with legal obligations: We may use your information as necessary to comply with applicable laws, regulations, and legal processes.
Legal Basis for Processing
For users in the European Economic Area, our legal basis for collecting and using your information as described in this privacy policy depends on the specific context in which we collect it. We will process your information based on:
Your consent (e.g., for sending marketing communications where required).
The necessity of processing for the performance of a contract with you (e.g., providing the requested service).
Compliance with a legal obligation.
Our legitimate interests, provided that these interests are not overridden by your rights and freedoms.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party service providers who perform services on our behalf, such as website hosting, data analysis, and customer service. These third parties are obligated to protect your information and use it only for the purposes for which we disclose it to them.
We may also disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Data Retention
We retain your information only for as long as is necessary for the purposes set out in this privacy policy or as required by law. When we no longer need your information, we will securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.
Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your information. These rights may include:
The right to access the information we hold about you.
The right to rectify inaccurate or incomplete information.
The right to request the deletion of your information.
The right to restrict or object to the processing of your information.
The right to data portability.
The right to withdraw consent at any time where processing is based on consent.
To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.
Third-Party Links
Our site may contain links to third-party websites or services that are not operated by us. This privacy policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our online platform is not intended for individuals under the age of 16. We do not knowingly collect information from children under 16. If we become aware that we have collected information from a child under 16 without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
MIKE'S AUTO SERVICE & REPAIR, INC.
173 River St
West
Springfield, MA 01089